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Privacy Policy

We respect and are committed to protecting your privacy when using our website. This privacy policy describes how we collect, use, and protect your personal information when you access or use our services.

Company’s commitment of personal data protection

Fly Corp is the management of Customer’s personal data

  • Fly Corp ensures that your personal data is used for the following purposes:
    • Make BOOKINGS AND BOOKING REQUESTS to serve your interests when making the journey;
    • Providing electronic services;
    • Ensure communication between you and Fly Corp;

You can request special medical care or special meals served on the flight. Fly Corp only collects and processes this information after receiving your consent and only uses it for the purpose of providing the most appropriate customer service and care possible.

Items of Personal information which may be collected and processed by company

  • When using its services and in particular the services accessible on its website, its mobile apps, Fly Corp may collect and process the following categories of personal information:
    • Name, passport number and other identifying information: name, gender, date of birth, passport or other personally identifiable number (date of issuance, place of issuance), nationality, language;
    • Your contact details and personal account or registration details: contact information, such as, telephone number, mailing address, email address, fax number; home address, mobile number, private email address, hobbies, preferences and information related to Member’s special needs;
    • Your payment information: payment information of credit or debit card such as name of cardholder, card number, expiry date, verification code;
    • Information about your reservations, bookings and purchases: information relating to reservation and booking information such as your flight, prices and the date of your reservation or booking;
    • Information we collect when you use our websites, apps and other digital media: personal information that is generated automatically when Customers using Fly Corp website such as IP information, cookies, website log;
    • Our communication with you: communication, communication preferences (unsubscription from newsletters, choice to receive your booking related communication, ...), registration of your questions, survey, research, complaints or phone calls;

Your rights to the Personal data collected

  • Subject to the applicable law you, as the possessor of personal data, have the following rights:
    • The Right of access: You have the right to ask Fly Corp, at any moment, for confirmation that certain of your personal data are processed by Fly Corp and to obtain certain information such as the categories of personal data concerned, the purposes of the processing and the recipients or categories of recipient of those data.
    • The right of rectification: You have the right to obtain from Fly Corp the rectification of inaccurate or incomplete personal data concerning you.
    • The right to be forgotten: You have the right to obtain the erasure (deletion of your personal data) of your personal data stored by Fly Corp in the situations where your personal data are no longer necessary in relation to the initial purposes for which they were processed as well as situations where they were processed unlawfully.
    • The right to restriction of processing: You have the right to obtain from Fly Corp a limitation of the processing of your personal data without deleting the personal data.
    • The right to lodge a complaint:
      • You have the right to lodge a complaint to the competent authority in the event of violation by Fly Corp of the applicable legislation regarding the protection of personal data according to Government Regulation.
      • You can exercise your rights listed above by sending a postal mail or an email to the following address:
        • The One Digi Joint Stock Company – Fly Corp air ticket page
        • Working our: 08:00 AM - 05:30 PM (Mon - Fri)
        • Office: No. 40 - 42, Thien Phuoc St, Ward 9, Tan Binh Dist, HCMC, Vietnam
        • Email: booking@flycorp.vn
      • When submitting your request, please provide the necessary identification information (full name, email address) as well as any other information necessary to confirm your identity. The content of your complaint must include:
        • Reason for complaint;
        • User Information, including contact information and complaints must be signed by you;
      • Fly Corp will verify and respond to the complaint within 30 days of receiving the complaint.

Restriction of use

You will not use the online booking facility to make any unauthorized, speculative, false or fraudulent reservation.

You must not use the online booking facility for any activity which breaches any law; or use the online booking facility in a way which interferes with its availability for other users; or use other means to transact or obtain information if you are unable to use the online booking facility.

If Fly Corp, in its sole discretion, believes that you are in breach, or will be in breach, of any of these restrictions, reserves its right to cancel your booking without giving you a reason and/or without further reference to you.

Content

Hotline
Hotline
(+84) 987 309 313
mail
Email
booking@flycorp.vn
Booking Booking